LEGAL INFORMATION & DISCLAIMER
HobbyOhio.com, and its operating company Hobby Express are not responsible for any loss or inconvenience that may be caused by a product malfunction or failure or delay of order delivery. This includes but is not limited to any personal injury or personal or business property loss as a direct result of failure or malfunction or delay in delivery of any of our products.
Use of our website implies that you agree to our terms of service described on this page. By using our website site you agree that all images and text are not to be copied without permission. You also agree that all legal jurisdiction belongs to HOBBY EXPRESS of Cincinnati, Ohio, Hamilton County no other jurisdiction applies.
We make every effort to have correct pricing and shipping costs displayed on our website. In the event that shipping and or pricing may not be accurate due to a typographical error or human error on our side, we will contact you before your order is shipped. We reserve the right to charge the advertised price listed on our website for your order, and or additional shipping charges if unpublished over sized fees apply or pricing errors occur during your checkout process. It is possible that an item placed on back order may have a manufacturer price increase before the order can be shipped. We make no warranty or guarantee on prices for items back ordered. In the event a manufacturer raises a price on a back ordered item we will notify you about the price increase before the item is shipped.
If a package has been damaged in shipping, and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, email us or call immediately. Be sure to save all paperwork and packing materials with the damaged product(s). The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself.
For items returned for refund:The original shipping charges paid by Hobby Express for your order, even if the item purchased had a free shipping offer at the time it was shipped, will be subtracted from the refund amount. There is no restock fee for any order canceled before it is processed, any return of a defective item, or any item returned for exchange.
Due to the nature of our products, once used they can not be returned (does not apply to defective items). For unused or defective products, we will exchange them for a different item of equal value, or refund per our return policy for up to 30 days after purchase. To qualify for exchange or refund the product must be brand new and unused. Crash damage does not apply and items with crash damage are not returnable. The customer will be responsible for round trip shipping expenses for the exchange or refund.
Due to parcel insurance rules, Hobby Express is not responsible for lost or damaged packages after delivery occurs. Packages are usually shipped without a signature requirement. If you would like a signature required for delivery of your shipment please notify us at the time you place your order.
HOLIDAY REFUND POLICY
Any item purchased between 11-1-2015 to 12-31-2015 may be returned to us by January 31st, 2016. This applies to new and unused items only. We are not able to accept holiday returns beyond this deadline.
Hobby Express strives to make customer service a priority. We understand that there may be occasions when you are not happy with a purchase. If you are not satisfied with any product, you may return it to Hobby Express for a refund of the purchase price, an in store credit, or exchange for another product within 30 days of the shipping date. If your purchase was eligible for Free Shipping, the shipping cost will be deducted from your credit or refund.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Hobby Express respects and is committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.